Refund Policy

At Elkhorn Valley Mechanical, customer satisfaction is important to us. This Refund Policy explains how refunds are handled for HVAC services.

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Service Fees & Diagnostic Charges

• Diagnostic fees, service call fees, and inspection fees are non-refundable once the service has been performed.

• These fees cover the technician’s time, expertise, and travel.

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Repairs & Labor

• All repair work is performed with customer approval prior to service.

• Labor charges are non-refundable once work has been completed.

• If an issue related to the original repair occurs within the applicable warranty period, we will evaluate and address it in accordance with our workmanship warranty.

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Equipment & Parts

• Installed equipment and parts are non-refundable once installed.

• Manufacturer warranties may apply to parts or equipment and will be handled according to the manufacturer’s terms.

• Special-order parts or equipment cannot be refunded.

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Cancellations

• Appointments canceled before the technician is dispatched will not incur a service charge.

• Cancellations made after dispatch or missed appointments may be subject to a service or trip fee.

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Deposits

• Deposits for scheduled installations or special-order equipment are non-refundable once materials have been ordered or work has been scheduled.

• Deposits may be applied toward future services at management’s discretion.

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Refund Method

• Approved refunds will be issued using the original method of payment whenever possible.

• Processing times may vary depending on the payment provider.

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Refund Requests

All refund requests must be submitted within 5 days of service completion.
To request a review, please contact us at the information below.

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Policy Updates

This Refund Policy may be updated at any time without prior notice.

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Effective Date: June 2025